Every year, through his books and his seminars, Ian tells
thousands of business people they must put their customers
first. “The best way to succeed," he tells audiences
around the world, “is to make your customers successful. If they
win, you will win.”
“That’s why we’ve developed Tell Simon,” says Ian. “It is an
easy way for customers to give feedback to the companies they
deal with. Companies that listen will end up changing the way
they run their businesses so their customers get what they need
in the way they want it. That means these companies will have
happy customers who come back again and again. That’s got to be
good for both the customers and the companies.”
(Learn more about Dr Ian Brooks, his books, speeches and seminars at:
www.IanBrooks.com)
Paul has a passion for helping organisations improve their
service to customers and helping them find out where they can do
it better. Since 1990 he has been helping major companies in
Europe, North America, the Middle East and Asia-Pacific to find
ways of learning more from their customers and improving the way
they respond to them when they have problems.
(Learn more about Paul and the
role of customers in product and service quality improvement at:
www.CTMAworld.com)
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