|
When you have a problem or concern about a product or service
it's nearly always best to get back to the company involved to
try to help sort it out. However, sometimes when you don't
think the company has treated you fairly, you may need a little
help.
Depending on where you live, and the
type of company involved, you may find contacting one of the
following organisation helpful.
|
|
New Zealand:
Banking Ombudsman:
The Banking Ombudsman scheme is a free, external and independent
process to help people sort out their unresolved problems with
banks.
www.bankombudsman.org.nz
Insurance and Savings Ombudsman:
An independent and impartial disputes resolution service who
investigate complaints against participating insurance/savings
companies or organisations.
www.iombudsman.org.nz
Telecommunications Dispute Resolution Service:
A free and independent service to help work out disputes between
consumers and telecommunication companies.
www.tdr.org.nz
Electricity and Gas Complaints Commission:
A free independent dispute resolution service for complaints
about member electricity and gas lines and retail companies in
New Zealand.
www.egcomplaints.co.nz
Office of the Ombudsman:
Independent Officers of Parliament who investigate complaints
against central and local government agencies (including, in the
case of the official information legislation, Ministers of the
Crown).
www.ombudsmen.parliament.nz
Ministry of Consumer Affairs:
The Ministry of Consumer Affairs makes sure that people’s rights
are protected when buying goods and services in New Zealand.
www.consumeraffairs.govt.nz
Consumers' Institute of New Zealand, Inc.
Consumers' Institute is an independent, non-profit
organisation established in 1959 with the sole aim of getting
New Zealand consumers a fairer deal.
www.consumer.org.nz
Fair Go:
A TV programme that combines a mixture of investigative
reporting with stories related to consumer affairs.
http://tvnz.co.nz/fair-go/contact-team-767759
Australia:
Financial Ombudsman Service:
The Financial Ombudsman Service provides accessible, fair and
independent dispute resolution for consumers and financial
service providers.
www.fos.org.au
Telecommunication Industry Ombudsman:
A free and independent alternative dispute resolution scheme for
small business and residential consumers in Australia with
unresolved complaints about their telephone or internet
services. www.tio.com.au |
Ireland:
The Consumers' Association of Ireland:
An independent, non-profit organisation working on behalf of
Irish consumers.
www.consumerassociation.ie
United Kingdom:
Consumer Direct:
A government-funded telephone and online service offering
information and advice on consumer issues. Consumer Direct is
funded by the Office of Fair Trading and delivered in
partnership with Local Authority Trading Standards Services.
www.consumerdirect.gov.uk
Office of Fair Trading:
An independent professional organisation, the OFT plays a
leading role in promoting and protecting consumer interests
throughout the UK, while ensuring that businesses are fair and
competitive. www.oft.gov.uk
Trading Standards Institute:
A professional membership association representing trading
standards professionals in the UK and overseas - in local
authorities, the business and consumer sectors and in central
government.
www.tradingstandards.gov.uk
Overseas:
Consumers International:
Independent, non-profit organisation that links and represents
consumer groups and agencies all over the world.
www.consumersinternational.org |
